Contact: +27(0)11 656 1058 | E-Mail: craigmtraub@gmail.com | Reg. No.: PS 0117480 | Pr. No.: 086 001 0486841

Policies

Policies

Adolescents/Caregiver Policy

All sessions, including the first, are dedicated to the adolescent for them to freely explore the therapy space. Caregivers are certainly permitted a family session upon request every 3 months of treatment.

Bookings Policy

All sessions are to be booked by the person themselves, except if that person is under the age of 18 years old. In all other cases, no appointments booked by personal assistants, family members, partners, children,, and the like, will be accepted. 

Consent & Confidentiality Policy

Consent to treatment is necessarily obtained before the first session may begin. All areas of medical confidentiality strictly apply, though, upon discussion, breach may occur by law, under the following circumstances: Court order; suicidality; and homicidality.

Absence, Rescheduling & Cancellation Policy

SESSIONS MISSED, RESCHEDULED, CANCELLED, OR WITHIN 24 HOURS OF YOUR APPOINTMENT DAY & TIME, WILL BE CHARGED ACCORDINGLY
All policies fall within the ambit of the Health Professions Council of South Africa (HPCSA) Ethical Guidelines as well as the South African Consumer Protection Act, No. 68 of 2008

Absence/Notification Method (Absenteeism, Rescheduling, & Cancellation)

All absenteeism, rescheduling, and cancellations may be told by the following notification methods:
  • E-Mail; 
  • SMS; 
  • Telephone; 
  • Voicemail; and/or 
  • In Person.

Payments Policy (Medical & Non-Medical Aid)

All first sessions are paid in full prior to the session, without exception. Sessions are approximately 50 minutes in duration on a weekly, or twice weekly, basis. After payment is made, a receipt will be issued in order for you to reclaim from your Medical Aid. All other sessions are paid in full immediately after the session.

Payments Method (Medical & Non-Medical Aid)

All fees are below Medical Aid tariffs and may be paid by:
  • Cash; Debit/Credit Card; Smartphone (via SnapScan™);
  • Electronic Funds Transfer (EFT) (only with permission from the practice; proof of payment required);
  • Direct Cash Deposit (only with permission from the practice; proof of payment required)
NOTE: The Practice will not be liable for Medical Aids failing to reimburse fees paid.