All sessions are to be booked by the person themselves. The person is 21 years or older. No appointments booked by personal assistants, family members, partners, children, and the like, will be accepted.
Consent & Confidentiality Policy
Consent to treatment is necessarily obtained before the first session may begin. All areas of medical confidentiality strictly apply, though upon discussion, breach may legally and ethically occur under the following circumstances: court order; suicidality; and/or homicidality.
Absence, Rescheduling & Cancellation Policy
SESSIONS MISSED, RESCHEDULED, OR CANCELLED, WITHIN 24 HOURS OF YOUR APPOINTMENT, WILL BE CHARGED ACCORDINGLY
NOTE: All policies fall within the ambit of the Health Professions Council of South Africa (HPCSA) Ethical Guidelines as well as the South African Consumer Protection Act, No. 68 of 2008
Absence/Notification Method (Absenteeism, Rescheduling, & Cancellation)
All absenteeism, rescheduling, and cancellations may be told by the following notification methods:
- E-Mail, SMS, and/or, In Person.
NOTE: The Practice reserves the right to claim the Patient's outstanding balance directly from the Medical Aid, failing a timely payment. If no funds are available, and additional time has passed, the Patient may then be sent for Debt Collection.
Payments Policy (Medical & Non-Medical Aid)
All first sessions are paid in full prior to the session, without exception. Sessions are approximately 50 minutes in duration. After payment is made, a paid invoice will be issued via email, in order for the Patient to reclaim from Medical Aid. All subsequent sessions are paid in full immediately after the session or month-end (as discussed with the Practice).
Payments Method (Medical & Non-Medical Aid)
NOTE: The Practice will not be liable for Medical Aids failing to reimburse the Patient their paid invoices.